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Help & Support

faqs

Does the Creative SXFI AIR have Bluetooth?

Yes. You will be able to enjoy the Super X-Fi technology wirelessly with Creative SXFI AIR for both iOS and Android devices. Set-up instructions can be found here.

Is there an application where I can customize SXFI AIR's headphones settings?

Yes, you can download the SXFI AIR Control app from Google Play Store and iOS App Store to further customize your experience on SXFI AIR. The same can be done on the SXFI Control software for Windows PC and macOS.

What devices can I use Creative SXFI AIR with?

You can enjoy the full features of Creative SXFI AIR C across various platforms, including iPhones, Android Phones, Windows PC or macOS, Nintendo Switch, and PS4 / PS4 Pro.

Is the Creative SXFI AIR compatible with my phone?

Yes. The Creative SXFI AIR is compatible with all iPhones and most Android Phones that supports the Stereo Bluetooth Profile (A2DP).

However, the following devices exhibit compatibility issues with the Creative SXFI AIR, and are not supported.

  • Huawei Honor 9 Lite / P8, P20, P20 Pro, and others in series
  • OPPO R9
  • Sony Xperia XA series and XA1 series
Can I redo my Super X-Fi profile by capturing the images of my ear and face another time?

Yes, you can do that anytime by tapping on the 'Personalize' menu item in the SXFI App. Note that you will have to reload your new profile onto Creative SXFI AIR again, either via your iPhone, Android Phone, or PC / Mac.

Is the Creative SXFI AIR compatible with all PC games?

Yes, you just need to configure the game audio settings to output audio for 5.1 or 7.1 speakers and to disable any built-in headphone virtualization feature. Also, remember to configure your PC to output 7.1 from the Windows Sound Control Panel.

What about Mac?

Yes, you can also configure the Mac for multichannel 7.1 output from the Audio MIDI Setup control panel.

Can I use the Creative SXFI AIR with a Nintendo Switch?

Yes, the Nintendo Switch is fully compatible with the Creative SXFI AIR. Before using your Creative SXFI AIR with Nintendo Switch, you will need to do a one-time setup of the Creative SXFI AIR with your profile using your iPhone, Android Phone, or PC / Mac.

Do note that the USB audio is only available in stereo when connected to Nintendo Switch.

Can I use the Creative SXFI AIR with a Sony PS4/PS4 Pro?

Yes, the PS4/PS4 Pro are fully compatible with the Creative SXFI AIR. Before using your Creative SXFI AIR with PS4 you will need to do a one-time setup of the Creative SXFI AIR with your profile using your iPhone, Android Phone, or PC / Mac.

Do note that the USB audio is only available in stereo when connected to PS4/PS4 Pro.